Service Design thinking by Sudhindra V, Former Chief Design Officer at IBM and currently QAI’s designer in residence, is a 2 day workshop which focusses on how Service Design Thinking is used to innovate and solve business problems to achieve real business impact over sustained periods of time.
Service design is the activity of planning and organising people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers.
About the speaker:-
Sudhindra V, till recently was the Chief Design Officer for IBM India. He is QAI’s designer in residence and the Founder and CEO of the new age design studio, Design Unbounded. He is the author of the book “Design Chronicles – Design is an attitude” and has conducted 100+ workshops mostly involving very senior leaders including C level folks from various organisations.
In the field for over 18 years, he has been recognized for his work through awards including ‘Most Innovative Product’ by National Infocomm Awards in Singapore, a ‘Blue Elephant’ at Kyoorius, category best in Interactive Media Awards and Internet Advertising Awards.
He is an active Interaction Design Association (IxDA) volunteer and was till recently the Regional Co-ordinator for IxDA Asia.
He is a recognised Thought Leader in Design Thinking and is regularly seen sharing his thoughts over articles or as a speaker in conferences and to many start ups as an advisor.
What will you learn?
About QAI Global
QAI is a leading global consulting and workforce development organization addressing “Operational Excellence” in knowledge intensive service organizations.
QAI Global Institute